Reference

Privacy Policy at garuda play

Q: Can I request a copy of all the personal data garuda play holds about me?

Yes. Contact support@garudaplay.xyz with your account email and we'll send your complete data file — including identity verification records, deposit history, withdrawal logs and gameplay sessions — within 5 working days where local law permits.

Your account, deposits and personal details matter to us. This policy explains exactly how garuda play collects, uses and protects your data when you open an account, make…

Account security verified at signupPayment data encrypted end-to-endYour control over personal detailsTransparent data retention schedules

Explore the Lobby Read FAQ

What Data We Collect and Why

garuda play Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with garuda play, we collect information necessary to verify your identity, process your deposits and withdrawals, and deliver our service. This includes your name, email, phone number, banking details for DANA, OVO, GoPay and QRIS transactions, and gameplay activity within your

1
account. We collect this data to comply with local regulations, prevent fraud, and ensure your account security. Your data remains on our servers and is not sold to third parties. Depending on local law, data retention periods and access rights may vary. We keep deposit and
2
withdrawal records for the duration you hold an account, plus a defined archival period for regulatory purposes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

Have a question about how we handle your data, or want to request access to your personal information or ask for deletion where local law permits?

Email Support Send privacy requests to our data team at [email protected]. We respond within 24 hours with next steps.

Live Chat Open the lobby, tap Help, and message our support team directly. They can answer quick privacy questions instantly.

Phone Support Call our Jakarta office on business days, 09:00–18:00 WIB. We handle data access and deletion requests by phone too.

HOW WE PROTECT YOU

Data Security and Account Privacy

garuda play encrypts all communication between your device and our servers using industry-standard SSL certificates.

Encryption Standard

All deposits, withdrawals and account pages use 256-bit SSL encryption. Data in transit cannot be intercepted.

Payment Tokenization

DANA, OVO, GoPay and QRIS details are tokenized. We never store full credentials, reducing fraud risk to your account.

Session Logging

We log login times, devices and IP addresses. You can request your full session history via support anytime.

Withdrawal Verification

Each payout is verified by name, phone and banking details. We log every verification step in your account history.

Cookie Consent

We use cookies to keep you logged in and track gameplay. You control cookie settings in your browser at any time.

Data Retention Policy

Account data is kept while you play. Inactive accounts may be archived after 24 months; we notify you before that happens.

Privacy Policy – Your Questions Answered

Real questions from players in Yogyakarta, Jakarta and across Indonesia about how we handle data, who can see your information, and what rights you have.

Yes. Contact [email protected] with your account email and we'll send your complete data file — including identity verification records, deposit history, withdrawal logs and gameplay sessions — within 5 working days where local law permits.

Only our payments and fraud team see tokenized payment references. No one sees your full DANA, OVO, GoPay or QRIS credentials. Support staff cannot access payment details unless investigating a dispute you report.

We retain active account data indefinitely while you remain registered. If your account is inactive for 24 months, we notify you and archive non-essential gameplay logs. Core identity and transaction records stay for 7 years for regulatory compliance.

We delete your profile, gameplay history and preferences immediately where local law permits. Payment records and identity verification documents are retained for regulatory compliance and fraud prevention for the legally required period.

We do not sell your data. We share deposit and withdrawal details only with our payment processors for DANA, OVO, GoPay and QRIS transactions, and with compliance authorities when legally required. All third parties sign confidentiality agreements.

We monitor for unauthorized access 24/7. If a breach occurs, we notify affected account holders via email within 72 hours, explain what data was exposed, and provide steps to secure your account.

You can disable non-essential cookies in your browser settings anytime. However, login and fraud-prevention cookies are required to keep your account secure. Disabling them may log you out or trigger re-verification.

Privacy Policy at garuda play

Contact Us About Your Privacy

Data Security and Account Privacy

Encryption Standard

Payment Tokenization

Session Logging

Withdrawal Verification

Cookie Consent

Data Retention Policy

Privacy Policy – Your Questions Answered

01 Can I request a copy of all the personal data garuda play holds about me?

02 Who inside garuda play can see my payment details?

03 How long does garuda play keep my account data after I stop playing?

04 What happens to my data if I ask for account deletion?

05 Does garuda play share my information with third parties?

06 How do I know if garuda play has had a data breach involving my account?

07 Can I opt out of cookies and session tracking on garuda play?

Related Pages