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How We Handle Your Account and Data

When you open an account on garuda play, we take your privacy, payment security and account access seriously.

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garuda play How We Handle Your Account and Data
REACH OUT ANYTIME

How to Contact Us About Legal Matters

Live Chat Open the chat window in your account lobby or on this site. Our team responds during operating hours to answer questions about your account terms, data requests or policy concerns.
Email Support Send a detailed question to our support inbox. Include your account email and the issue you're reporting. Replies typically arrive within 24 hours on working days.
Account Settings Log in to your account, go to Settings > Account & Security to review your stored data, contact preferences and active sessions at any time.
HOW WE PROTECT YOU

Data Handling, Security and Your Rights

Deposit & Identity Verification

When you first deposit via DANA, OVO, GoPay or QRIS, we verify your identity and payment method match your account details. This protects you from fraud and keeps your account compliant with local rules.

Withdrawal Processing

Withdrawals are sent to the exact payment method you deposited from. We cross-check your identity before release. Processing takes up to one business day after verification closes.

Cookies & Tracking

We use cookies to remember your login, language preference and gameplay history within your account. You can clear these in your browser settings without affecting your account balance or data.

Data Retention

We keep your account information for as long as your account is active, plus one year after closure for regulatory compliance. You may request deletion of non-essential data by contacting support.

Account Security

Use a strong, unique password and enable two-factor verification in your Settings. We never ask for your password via email or chat. Report suspicious activity immediately to our security team.

Request Changes

You can update your account email, payment details, contact phone and language preference directly in Settings. For deeper data requests or corrections, email support with your account ID.

Legal & Account Policy FAQ

We collect your name, email, phone number, date of birth and payment method details. We also log your IP address and device type for security. This information is used to verify your identity, process deposits and withdrawals, and comply with local law.

Yes. Log into your account and go to Settings > Account & Security to view your profile, stored payment methods and recent login history. For a complete data export, contact support via email with your account ID and we will send it within seven working days.

We retain your account record for one year after closure for regulatory compliance and fraud prevention. Non-essential data such as gameplay logs may be deleted sooner on request. Payment records for DANA, OVO, GoPay and QRIS transfers are kept per local financial rules.

Contact our support team immediately via live chat or email. Provide your account ID and describe the issue. We investigate within 24 hours, lock your account if needed, and walk you through recovery steps. Never share your password with support; we will never ask for it.

Yes. All payments through DANA, OVO, GoPay and QRIS are encrypted using industry-standard SSL security. Your balance and transaction history are encrypted in our database. We do not store full payment details after a transaction closes.

You can update your email, phone, language and payment method in Account Settings at any time. Your legal name and date of birth cannot be changed after verification, as they are tied to identity checks required by local law. Contact support if you need a correction.

Your account access depends on local law where you log in. If you travel, you may continue playing from supported regions. If you move to a region where access is restricted, your account will be suspended until you return to a supported area or we close it at your request.

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